They will only do anything with names if someone reported you, if not they don't care. I agree with you on the Bots, they don't give a shit about them. I had a nice discussion on this at my war blog how CSR"s in this game dont really fix anything, they just ban people, and give you canned messages.
Yeah I figured as much, but the fact that it's indisputable because their only way to argue with them on it is misconfigured is laughable. Then when I can hop on their website and do a server wide search of names and find rather quickly a dozen or so obvious naming violations who are level 40. While my 2-3 month idle character gets a written warning and forced name change when there is someone with the exact same name and a multitude of variations exist on nearly every server in their game.
I was told in game that only name CSRs can handle name policy problems, only via the email they gave me...that doesn't work. So we got CSRs whose job is just enforcing the naming policy, but they don't actively and consistently enforce it. And that's my problem with all of it.
Everquest was horrible about their whole policy enforcement as well, and it's why I quit...got tired of trying to figure out if I'd get someone who'd help me with lost inventory or get a GM who'd tell me "Well you shouldn't try to trade items in this game if you know the bug exists!" And this is referring to when East Commons was big, and you had to put stuff in a trade window for people to see it (no linking via chat) or list every stat. And it just got simpler to let them look at a bag full of items than typing everything in. Then when you'd cancel the trade, the game would remove them from trade and populate them back into your inventory. But sometimes the re-population of your inventory would screw up, and you'd end up with a bag half full of items instead of completely full.
And the whole bot situation in WoW is why I quit it, got tired of playing boring rounds while other people could do couple hundred hours a week in it with their little bots while the "playing" players did all the work. WAR has this insubstantial population spread out too thinly on all it's servers, and they haven't eliminated a single bot yet. While I admit I could be wrong on some, I just don't see that every person I sent a tell to who didn't answer at any point but consistently score lower than people at the bottom of the tier ...all day long could be anything else. On top of the fact they don't run when they are squishy and getting pounded, or don't spin to fight the only person hitting them whose standing behind them killing them. Absolutely kills the game play for me.