FaRKle0079
2[H]4U
- Joined
- Jan 11, 2005
- Messages
- 2,686
With all the horrible Sapphire RMA experience stories and generally bad perception I'd like to post my recent experience with the process.
So on Sunday 3/21 my Sapphire 5850's fan started making a grinding noise. It was loud, obnoxious, and also prevented the fan from spinning up to higher rpms when loading the GPU. I thought I was screwed with all the bad stories of Sapphire's RMA process and the thought of going a month or more without my videocard weren't very comforting. I emailed Sapphire that evening about my problem and crossed my fingers.
Sapphire got back to me the next day (Monday) and didn't try and make me jump through hoops by testing every little thing, but instead flat out told me to contact their USA RMA contractor Althon Micro with a copy of my purchase information.
Once I contacted Althon Micro and sent them my documentation they told me to fill out an RMA form and send them electronic copies of my purchase information. After doing so they easily issued me an RMA number and had me ship them just the broken card. They didn't say I had to pay any extra processing fees or anything, which I had read about and was worried over.
I mailed the card to Althon Micro on 3/23 and they received it on 3/25. Their turnaround time in an email they sent me said it'd be around 1-2 weeks before I got my card back. On 4/1 I received an email from Althon Micro saying my new replacement 5850 was shipped out. I was very surprised at how fast they shipped me out a new card, and today (4/5) I received my new card.
The total turnaround time from when I shipped them my broken card till I received the replacement card was only 13 days. Their turnaround time was 11 days total or a minimal 6 business days till I received the new card.
Needless to say I am very pleased with Sapphire's RMA service and feel that all of the horror stories, while possibly true, do not represent the majority of cases. Sapphire's warranty service is good to go in my book.
So on Sunday 3/21 my Sapphire 5850's fan started making a grinding noise. It was loud, obnoxious, and also prevented the fan from spinning up to higher rpms when loading the GPU. I thought I was screwed with all the bad stories of Sapphire's RMA process and the thought of going a month or more without my videocard weren't very comforting. I emailed Sapphire that evening about my problem and crossed my fingers.
Sapphire got back to me the next day (Monday) and didn't try and make me jump through hoops by testing every little thing, but instead flat out told me to contact their USA RMA contractor Althon Micro with a copy of my purchase information.
Once I contacted Althon Micro and sent them my documentation they told me to fill out an RMA form and send them electronic copies of my purchase information. After doing so they easily issued me an RMA number and had me ship them just the broken card. They didn't say I had to pay any extra processing fees or anything, which I had read about and was worried over.
I mailed the card to Althon Micro on 3/23 and they received it on 3/25. Their turnaround time in an email they sent me said it'd be around 1-2 weeks before I got my card back. On 4/1 I received an email from Althon Micro saying my new replacement 5850 was shipped out. I was very surprised at how fast they shipped me out a new card, and today (4/5) I received my new card.
The total turnaround time from when I shipped them my broken card till I received the replacement card was only 13 days. Their turnaround time was 11 days total or a minimal 6 business days till I received the new card.
Needless to say I am very pleased with Sapphire's RMA service and feel that all of the horror stories, while possibly true, do not represent the majority of cases. Sapphire's warranty service is good to go in my book.