dolorousdave
Limp Gawd
- Joined
- Apr 27, 2012
- Messages
- 219
Almost have this resolved--waiting on some emails right now. I'll post the full story as soon as I confirm everything.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
If you do that, can't NewEgg take you to court? I once contemplated doing a CC chargeback and my credit card company (mastercard) told me that they can do it but the other side might open up a civil suit. Even if you won, is preparing evidence and going to court worth your time?
Good evening Mr. FXXXXXX,
Allow me to reintroduce myself. My name is Mark GXXXXXXXX, a Newegg representative, and I contacted you today in response to the review you posted on the Reseller Ratings website regarding your order with Newegg. To begin, on behalf of Newegg, please accept our apology for the inconvenience you experienced and know that it is not our intention to cause you to be dissatisfied with our services in any way. At the same time, know that customer feedback is very important to Newegg as it can pinpoint areas within our services where improvement is needed. The feedback regarding your experience has been forwarded to both Newegg customer service and upper management for review. Be assured this matter will receive the attention it deserves.
We have made an exception on RMA #25194645 and we will be processing the return for a full refund. Also, I have created RMA # 50789080 for the return of the Asus Motherboard, in which we will be making an exception and processing the return for a full refund. If pictures are available of the current nature of the motherboard, please forward them to me and I will keep them on file for our records. A prepaid shipping label has been created for the Asus Motherboard and will be sent to you via email within 24 hours. Once an RMA has finished processing, the refund will take 3-5 business days for you to receive back onto the original method of payment.
Know that we are aware that mistakes can and will happen but be assured we are prepared to resolve any issues that may arise. If you have any further questions please do not hesitate to contact me directly at 800-390-xxxx ext. 25xxx or by email at [email protected]. Thank you. Your time, your understanding, and your consideration are greatly appreciated and we look forward to hearing from you.
Sincerely,
Mark GXXXXXXXXX
Public Image Professional
And here we go, the final judgement, in writing (names redacted to protect the innocent):
I have to say, I think that maybe the squeaky wheel does get the grease. I'm duly impressed.
That's good someone in Newegg stepped up for this one guy, but with all the stories going around about this obvious "warehouse" problem at the Egg, I'm going to have to reconsider who I shop with now. I've always liked Newegg, I remember getting nice t-shirts and stickers thrown in the box with my orders as their way of saying thank you. But with a Fry's 15 minutes from here and their extremely painless return procedure, the Egg is going to have to be backup for hard to find parts only now. And I just got a new z77 board from them a couple weeks ago. Bummer, I hope Newegg gets back to their basics on this one and redefine themselves before it's too late!
1 week ago I received a used external blu-ray writer from Newegg. The drive ,bought as new, had fingerprints marks all over it, the advertised software was missing... and there were several pieces of human hair inside the box (yuck..wtf newegg). They did refund me but why did I have to go through all this shit when I paid for NEW I want/expect to receive NEW.
Newegg's prices are on lvl with Amazon's prices and the only reason I still buy from the egg is because of the occasional coupons they put out there.
I miss the egg of early 2000 when there was no way to build a PC without buying everything from them. Since then the company was bought/sold a couple of times and the lvl of the service they offer went down the drain.
At least you didn't get an RMA sticker on it with the name, order number, and RMA number associated with its previous owner.
klasiks7z said:"Beware of buying CPU's and motherboards from Newegg. If they send you a damaged product, then they might refuse your return by inferring that you damaged the pins on either the motherboard or CPU.
The motherboard they sent me almost caught on fire. It released smoke and burned a part of my computer case. Before I sent back the motherboard, I visually inspected the CPU pins to see that they were not damaged or bent. Newegg returned the motherboard back to me with bent pins and refused to give me a refund.
I did some research and found that this is NOT the first time Newegg has done this. If you look through ResellerRating reviews, this has happened before.
Here's a link with photos & details:
http:///78lhfoq
I trusted Newegg.com for many years now. I did not expect them to treat me like they did."
Bobby D Stephens said:Newegg Screwed me. i bought a seagate 2TB hard drive, it came in in good time. No apparent damage. I put the drive in a new same order, Blacx Duo drive dock. The new seagate drive would not complete a full format. I swapped the drive with one in an existing Blacx usb 3.0 docking station and the problem followed the hard drive. i RMA's the drive and long short newegg tells me the sata connector is end user damaged. i work with sata drives ever single day imaging drives in IT since I am a pc tech. i know how to handle hard drives and if there were any damage it came form newegg damaged. My RMA Number: 25961826 . I sent Newegg an email from home and work informing them this would cost them more than the $119 of the drive if they screwed me. Well they are screwing me and I can no longer make any purchase from or recommend any purchase from Newegg.com What good is a well done site and easy chechout if you cant trust them to do right by their customers. Just say no to Newegg.
I am still missing a piece of the puzzle here
What financial benefit is there to Newegg to mash pins in a socket, deny RMA and send it back to customer, probably losing him forever?
How is it even possible to crush a whole bunch of pins, either dragging the pin protector in socket or dropping CPU in on an angle. The tech guy(s) would have to be unbelievably stupid.
Put the pin protector in upside down?
So NE gets a mobo customer says is bad, they test it and it isnt bad, so they muck the pins so theres no argument about it?
So they get a mobo and it does test bad, and they dont want to return it to ASUS for what reason?
Makes no sense to me.
Exactly I just don't understand the motive.
AFAIK Newegg has never had any Techs.
They just buy and sell.
I just want to jump on the bandwagon here and say that I will not purchase anything from Newegg, no matter how good the deal, until I see this pattern of behavior resolved to my satisfaction.
I'm not going to take the chance that I'm going to end up like one of the posters in this thread, or one of the reviewers on Facebook and ResellerRatings. The best that I can hope for is a refund after wasting hours of my valuable time to make a scene in the hope they eventually notice? No thanks.
If I were the OP or in his situation I would have demanded a gift card to cover the cost of shipping (which to my understanding was paid TWICE - once to send the item back the first time, and then again to send it back after begging for a refund) and extra as compensation for my time. And also to give me a reason to ever shop there again, which I wouldn't if I were the OP.
Oh, believe me, I'm done shopping there--completely. However, I will continue to use them the same way I use Best Buy--as a showroom floor for the items I'll eventually buy from Amazon.com.
As I mentioned in my previous post, I can't dispute a card transaction because I used PayPal. I've got two disputes open with them on this, but the first has been open since May 2nd with no movement yet.
It should also be noted that this does not normally apply when an intermediary payment service such as Paypal is used, unless the chargeback is for money that the intermediary was attempting to collect for themselves as opposed to another person.