DooKey
[H]F Junkie
- Joined
- Apr 25, 2001
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A new California law that took effect this month is going to help people cancel their subscriptions online. The new law makes it mandatory for a business that makes an automatic renewal or continuous service offer to a customer in the state to allow that customer to cancel online if they received the subscription online. This stops the practice of requiring a customer to call some nebulous customer service number. Additionally, the law requires companies to be more transparent so the customer knows what they are going to be charged after accepting a free trial or gift and tell them how they can cancel before they sign them up. The other part I like is the company has to get your consent again if you are on a promo or discounted price before they raise the price and charge your card again. Sounds real good to me and I hope other states follow suit. Thanks TeenK9.
The legislation, California Senate Bill No. 313, covers “any business that makes an automatic renewal or continuous service offer to a consumer in this state,” so that includes a very wide range of services, including newspapers and magazines, subscription boxes, streaming services and more. Not only that, but if you made the subscription online, the law stipulates that you are also allowed to cancel it online.
The legislation, California Senate Bill No. 313, covers “any business that makes an automatic renewal or continuous service offer to a consumer in this state,” so that includes a very wide range of services, including newspapers and magazines, subscription boxes, streaming services and more. Not only that, but if you made the subscription online, the law stipulates that you are also allowed to cancel it online.