I need some advice on a problem...
I sold a gentlemen an used R9 290x for 230. When I shipped the item I pulled it out of a working computer and packaged it in anti static bag and shipped it.
A month later the gentleman messaged me and told me he installed the GPU into his wifes computer, installed the drivers and everything went fine, and then the card crashed while launching a game. This happened twice according to the buyer and then the card went dark. I have no way of verifying this.
I told him I would help him figure it out and he sent me the card back. There is no physical damage to the card that I can detect. There was a VERY slight electrical smell from the 8 and 6 pin connectors but that might be nothing at all. The card will not boot at all. On both BIOS ATIFLASH -I command reports no adapter. Its as if the bios have been erased completely. The card wont even power the computer on when used alone.
I need some advice from the community on how I should proceed. Is this responsibility mine after 1 month of having the card? I purchased the card from the original owner but so far ive failed to get in contact with them.
I leave the buyers name out of this because im simply asking for advice on what to do.
I sold a gentlemen an used R9 290x for 230. When I shipped the item I pulled it out of a working computer and packaged it in anti static bag and shipped it.
A month later the gentleman messaged me and told me he installed the GPU into his wifes computer, installed the drivers and everything went fine, and then the card crashed while launching a game. This happened twice according to the buyer and then the card went dark. I have no way of verifying this.
I told him I would help him figure it out and he sent me the card back. There is no physical damage to the card that I can detect. There was a VERY slight electrical smell from the 8 and 6 pin connectors but that might be nothing at all. The card will not boot at all. On both BIOS ATIFLASH -I command reports no adapter. Its as if the bios have been erased completely. The card wont even power the computer on when used alone.
I need some advice from the community on how I should proceed. Is this responsibility mine after 1 month of having the card? I purchased the card from the original owner but so far ive failed to get in contact with them.
I leave the buyers name out of this because im simply asking for advice on what to do.