gigglebyte
2[H]4U
- Joined
- Jan 18, 2001
- Messages
- 3,814
tried to post this earlier but the system was not responding....since it sounds like you are out side of the 1 year warranty but did purchase the AppleCare durring the warranty period there is a special process for you....you are going to have to call into tech support 800-275-2273, don't hit any options and when somebody gets on the line tell them you have an APP you need to enroll but you are outside of the warranty period of the computer. You are going to have to fax documentation to a group in Texas to validate and enroll the APP and once that is done (usually 2 business days but might be a little longer due to the holidays) we can do a warranty repair on the computer. If you were still within the 1 year warranty then it is a simple thing to enroll it but once that warranty expires we don't have the access in our system to do it hence the group in Texas that only deals with these types of issues. I would wait until Friday to call as they will probably be closed tomorrow