IT Resume Thread

Hi.
Could you please have a look at my CV?
Alex
ALEX

Phone: (xxx) xxx-xxxx E-mail:xxxxxx@xxxxxxx xxxxx, xx • xxx xxxx

BILINGUAL HELPDESK PROFESSIONAL

SUMMARY
Certified Novell Engineer with over 5 years of experience of technical support and information systems implementation.
• Proven ability to ensure that correct solutions are always found and appropriate areas are involved in solving problems
• Excellent customer service experience and organization skills.
• Good analytical skills and team spirit.
• Over 4 years of experience configuring, maintaining and troubleshooting server and PC software, infrastructure cabling, network and desktop peripherals.


IT SKILLS
OS: Windows 98 / NT 4.0 / 2000 / XP / Terminal Server Edition, Novell NetWare 4.11 - 5.0
Networking : TCP/IP, DNS, DHCP, WINS, IPX
Server Software: Citrix WinFrame, Citrix Metaframe XP, ARCserveIT v6.61
Help desk tools: Remedy’s ARS, Symantec pcAnywhere 10, DameWare NT 4.0
Client Software: SAP R/3 Client, Novell NetWare 4.11 - 5.0 Clients
Project Management Tools: Micrografx FlowCharter 7.0, All Fusion Process Modeler 4.1 (BPWin)
Methodologies: IDEFØ method, IDEF3 method, EXPERT.
DB: Access 7 / 2000

WORK EXPERIENCE
xxxx 2000 — xxxx 2004: Information Systems Analyst / Help Desk Analyst at xxxxxxxxxx - http://www.xxxxx.xxxx/gb/home/accueil.htm

Information Systems Analyst:
• Collected, formalized and prioritized user requirements.
• Suggested IS solutions, negotiated and made validate them by users.
• Ensured proper customization of existing software (Access 7.0 /2000).
Important achievements: coordinated and ran the development and implementation of an information system for manufacturing process supplies warehouse (up to 10.000 items). The system is working. Provided the exploitation team with the documentation on the implemented system.
Tools in use: All Fusion Process Modeler, Micrografx FlowCharter, DameWare NT 4.0.
Methodologies in use: IDEFØ method, IDEF3 method, EXPERT.

Help Desk Analyst:
• Provided technical support to computer users.
• Provided training and advice to users in response to identified difficulties.
• Maintained, troubleshot and administered the local area and wide area networks.
• Installed computer hardware, networking software and operating systems.
Particular reference: ensured that correct solutions were always found or appropriate areas were involved in solving problems.
Tools in use: Remedy’s ARS, Symantec pcAnywhere.

xxxxx 2000 — xxxx 2000: Technical Support Specialist at xxxxxx - http://xxxx.xxx.xxxxxx/english/topics.asp/root_topic=94

• Provided training and advice to users in response to identified difficulties (Windows 98).
• Troubleshot different problems of use of network recourses.
• Customized and installed client software (Novell NW 5 Client).
Tools in use: Symantec pcAnywhere

xxxx1998 — xxxxx 2000: Networking Engineer at xxxxxxxx.

• Provided technical support to computer users (Windows 9.x).
• Supported two NetWare 4.11 servers.
• Planned the regular upgrade of networking software.
Particular reference: Configured network resources so that they could be reachable and easy-to-use using Citrix WinFrame and Windows NT Terminal Server Edition. Set up the network printing service. Analyzed and set up system and server performance.

EDUCATION
1998: B.Sc in Material Science, Minor in Applied Mathematics at xxxxxxxxxx.

Certificates:
2000: Certified Novell Engineer 5.x
2000: Certified Novell Administrator 5.x
1998: Certified Novell Administrator 4.x
1998: Certified Novell Engineer 4.x

TRAININGS
xxxxxxx(http://www.xxxxx.com/gb/home/accueil.htm), October 2003
GPI (Manufacturing Information System)
DACIA(http://www.rxxxxxt.ro/ro/service/), November 2003
PSPp (Manufacturing Information System)
xxxxxxx, March 2004
SAGA (Manufacturing Information System)
xxxx, November 2002
xxxxx Management Methodology for Information Systems (méthode EXPERT)
xxxx, November 2001
xxxxx.Net (Information System)

References available upon request.
 
revision of the key qualifcations section, organized by category:

Summary: A computer technician with 5 years experience in information technology, including strong software and hardware troubleshooting skills, networking, and call center experience.

Key Qualifications
•5 years of proven customer service skills with the ability to handle high-pressure environments in a professional and effective manner across a variety of skill levels.
•Networking: Network+ Certified (N10-002) Registration: 208887112 Validation: 2000373715, July 2004. 2 years configuring consumer routers including TCP/IP and subnets, port forwarding, remote administration and WEP for SOHO installations. 1 year supporting enterprise domains in professional call centers and help desks.
•Clients: 7 years working with Microsoft Windows (DOS-XP/SP2) including workgroup and domain memberships, resources mapping, administrating user interfaces, and NTFS security. 1 year with Novell 4/5 and Client 4.83 in a Novell/Windows/Unix mixed corporate environment; responsible for client configuration and resource mapping. 1 year with TCP/IP networking with MAC OS 8-10.
•Programming: 4 years writing pages in HTML and 1 year working with Visual Studio.NET.
•Hardware: 5 years experience designing, building, upgrading, and deploying x86 systems. 5 years providing troubleshooting support to clients in a freelance capacity. Proficient in installing hardware from drives to motherboards, updating drivers, installing software and associated patches.

I maintained most of the software listings under each job I had like in the previous resume. For the key qualifications I tried to organize them from either most used or experienced to least used or least amount of time experienced. It looks a little jumbled to me, the only way I could sub classify each I think I would have to remove all the references to software and OS support in each job to do the trick. I felt that would take away alot from the work history, any suggestions?
 
Looking to get a little feedback. I dont have much tech expierence(work wise), but plenty of personal exp.

*edit* wow I dont know where all those !!!!! came from, pretend those are spaces.

Objective:!!!!
!!!!!!!!!!!!!!!!!!! To obtain a position as a Computer Technician that will allow me to utilize my 7 years personal experience installing, configuring, troubleshooting and upgrading a variety of hardware and software
components.
!!!!!!!!!!!!!!!
Skills:
!!!!!!!!!!!!!!!!!! Operating Systems:
!!!!!!!!!!!!!!!!!!! !!!!• IBM/DOS, Windows 3.1/95/NT/98/ME/2000/XP
!!!!!!!!!!!!!!!!!! Web Development:
!!!!!!!!!!!!!!!!!!! !!!!• Basic HTML knowledge, Macromedia Flash, Microsoft FrontPage
!!!!!!!!!!!!!!!!! !Graphic Design Tools:
!!!!!!!!!!!!!!!!!!! !!!!• Adobe Photoshop, Painter, Paint Shop Pro, 3D Studio Max
!!!!!!!!!!!!!!!!!! Miscellaneous:
!!!!!!!!!!!!!!!!!! !!!!!• Microsoft PowerPoint, Microsoft Office and Basic knowledge of C++
programming. Touch typist - 60+ wpm.

Experience:
7/04!- Present!Clientlogic Corporation:!! Entertainment Consultant
• Provided inbound technical support for residential customers of DirecTV.
Supplied precise resolutions to customer’s satellite system, home theatre and equipment installation issues.
• Instructed installer’s and customers on installation of DirecTV systems.
11/03 - 7/04!!! Clientlogic Corporation:!! Technical Support Agent
• Provided inbound technical support for customers of a national Internet Service Provider, as well as for computers purchased through such companies as Dell, HP, Compaq and Toshiba.!Issues included internet connectivity and internet browsing problems, e-mail configuration, general windows optimization issues and troubleshooting various hardware components.
•Provided customer support to end-users who needed quick and accurate resolutions.
08/02 - 08/03 !Target Corporation, Inc:!! Logistics Team Member
!!!!!!!!!!!!!!!!!!! !!! • Unloaded Trailer
!!!!!!!!!!!!!!!!! !!!!! • Replenished stock to ensure customer demand was always met.
!!!!!!!!!!! !!!!!!!!!! • Provided Guest service for customers needing assistance.!!!!!!!!

Education:
1996 - 1999!!! ----
2000 - 2001!!! The following classes were attended at New Horizons
!!!! !!!!!!• Networking Essentials
!!!!!!!!!!!!!!!!!!!! !!!• Interworking TCP/IP using NT 4.0
!! !!!!!!!!!!!!!!!!!!!!!• Supporting NT 4.0 Core Technologies
!! !!!!!!!!!!!!!!!!!!!!!• Supporting NT 4.0 Enterprise Technologies
!!!!! !!!!!!!!!!!!!!!!!!• Administering NT 4.0
!!!!!!!! !!!!!!!!!!!!!!!• Implementing a Windows 2000 Network Infrastructure
2004 Currently studying for Cisco CCNA Certification.

Certifications: !CompTia A+, Network+ and Server+ Certified.
 
Auto|MaG ... always use present tense ...

ex: Provide inbound technical support for residential customers of DirecTV.

instead of provided ....
 
Here is my resume any feedback would be greatly appreciated or any information on how to get my resume looked at more seriously than applying online. I am just entering the real workforce as it is and im just trying to get my foot in the door right now, I live in
Cary, NC so there are plenty of places around here to get a job I just cant figure out what I am doing wrong to not hear back from anyone. Any and all advice would be excellent any feedback on how to update my resume would also be great. Thank you to everyone who just happens to look this over it is a big help to me as seeing I am trying to crack into the Information Technology market right now.
----------------------------------------------------------------------------------------------------------------------------------
Name:xxxxxxxxxxxxxxx
OBJECTIVE
To obtain a full time position, and contribute towards the productivity and the overall objectives of the company.
EDUCATION

Class of 2004
Franklin Pierce College Rindge, NH
Bachelor of Science, Computer Science
Minor in Information Technology
RELATED COURSES

Undergraduate Level
• Basic Programming • Computer Networking
• Object Oriented Programming 1 & 2 • Database Design and Management
• Scripting Languages • Discrete Structures
• Windows Programming

WORK EXPERIENCE
July 2003 – Aug. 2003 (Summer Internship)
Ronald McDonald House – Volunteer Houston, TX
• Rewired all the hubs and ghost images to computers over a Windows NT 2000 system.
Baker Botts LTD. – Record Management – Summer Intern Houston, TX
• Filed Records for the firm
• Inputted data of files and file numbers into database

May 2002 – Aug. 2002 (Summer Internship)
Baker Botts LTD. – Record Management – Summer Intern Houston, TX
• Filed Records for the firm
• Inputted data of files and file numbers into database

May 2001 – Aug. 2001 (Summer Internship)
Dimensional Solutions – VB Programming – Summer Intern Houston, TX
• Created transfer protocol for Max3D to transfer data from Max3D to Excel and do layout for data.
• Created company request email sorter to determine where the email is from using VB

May 2000 – Aug.2000 (Summer Internship)
Enform – Web Programming – Summer Intern Houston, TX
• Created Houstontech.org’s web page using DHTML and also created and tested security features for members section of page.
• Used XML to create Enform’s intranet system

PROJECTS
Oct. 2003 - May. 2004 Rindge, NH
• Created hospital database in VB for patient tracking.
• Created multiple websites using HTML, CSS, & JavaScript
• Created multiple programs in C++ for database and variable shifting and
check programs.
• Created GUI menus in C++

SKILLS
Programming Languages: Visual Basic, Visual Basic Script, HTML, C++, Visual Studio, CSS, GUI, and XML
Applications: Microsoft Works, Excel, Adobe Design, Adobe Photoshop, MS Office
Operating Systems: Linux, Windows NT 2000, NT, Windows 98, Windows 95, DOS


Address: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
PHONE: (XXX) XXX-XXXX, Email:xxxx
----------------------------------------------------------------------------------------------------------------------------------
 
in response to Listor, Auto|MaG, and Alex_N:

I have a few general comments regarding all three of your resumes. Firstly, I would suggest reading all the comments in this entire thread if you haven't already. A lot of the formatting and such that is in your resumes is already addressed there.

-Kill the "Objective" statement and replace it with a "Summary" statement that describes you in one or two sentences. Here's what each and every objective statement should really be: "I want a job at your company. Here's my resume." There is no relelvant information given there unless it's for special circumstances -like if you're only seeking part-time work or are not looking to advance yourself. In any case, all that can be passed along in a good cover letter and should not belong on your resume -especially the first thing said about you!

-If you're going to list your skills AND your work history, shorten up your work history to just the dates, company name, your title, and maybe the location. Once again, if your skills are listed up front, there is no need to re-state the information.

Personally, I hate the chronological resume format. I think it's a waste of time for the employer to have to read through your life history just to find out if you can manage a Cisco router. If you list your skills and the amount of experience you have with them (and in a easy to understand format), that's all they'll need to read.

I haven't done this before but I might as well post an example of my current resume along with the cover letter for you guys to either use as reference or criticize:


=====<COVER LETTER>=======
To [company]:

My name is Jon Roberts and I'm interested in your open position for an AutoCAD Drafter and have attached a recent copy of my resume to this FAX.

As my resume will show, I have an extensive AutoCAD background starting from 1996 including platforms such as Mechanical Desktop and Inventor. Currently I'm working with Autodesk Land Development Desktop and Map. I also have 3D CAD experience in mainframe systems such as CADAM and NCAD within the B-2 program in both electrical and mechanical design / manufacturing. In addition, I have also been an AutoCAD trainer ranging from basics to advanced specialized platforms. In all, I have 14 years of CAD experience.

I have worked in a variety of fields starting with mechanical and electrical but have transitioned into architectural, GIS, and civil areas within the past few years. I have also worked at USAF Plant-42 as their sole CAD operator and manager of GIS information regarding their facility.

I am currently employed full-time but am always looking to better my situation and would love the opportunity to know more about the position and see if my skills may contribute to your organization's goals. Please feel free to drop me a line if you have any questions either via email or cell phone anytime.

Thank you for your time,
--Jon Roberts
[mailing address]
[phone numbers]
[email address]

=====<RESUME>=======
JON MICHAEL ROBERTS
[mailing address]
[phone numbers]
[email address]

SUMMARY
A versatile engineering professional with 15 years of experience. Strong practical, troubleshooting, administration, and people skills. Presently holding a Secret Clearance through DOD.

QUALIFICATIONS
CAD: 14 years CAD experience in both 2D and 3D environments using the following platforms: CADAM, NCAD, AutoCAD, Autodesk Land, Autodesk Map, AutoVision, Mechanical Desktop, Inventor, AutoLISP, and Rhino3D. Developed AutoLISP routines for drawing and symbol libraries. Provided training in both AutoCAD and Mechanical Desktop.

DESIGN: 9 years of demonstrated skills in civil, commercial, and aerospace design with a thorough understanding of civil, mechanical, and electrical systems. Experience in conceptual design, lab testing, and fieldwork.

COMPUTER: 8 years experience in corporate PC environments involving user support, hardware/software buildup, integration, and troubleshooting. 5 years experience in phone and field-based support within NT and Novell networks. 1 year experience network security management duties. Additional experience includes TCP/IPX/DHCP protocols, data retrieval, Microsoft Office and Exchange, Remedy, web page design using HTML, PERL, and JAVA script.
System fluency: MS DOS, Windows 3.x, 9x, NT 3.x, 4.0, 2000, XP, Server 2003, and Linux.

PRACTICAL: 7 years of hands-on experience in aircraft manufacture and repair involving structural, electrical, pneumatic, hydraulic, composite, and flight control systems. 5 years of commercial and residential construction experience.

ILLUSTRATION: A visualization specialist with 6 years experience in design illustration through artist renderings and technical animations for business and trade presentations. Present animation and illustration skills in 3D Studio Max, Poser, and Photoshop. Specialize in conversion from AutoCAD 3D models to 3D Studio Max animations.

ENVIRONMENTAL / HEALTH & SAFETY: 2 years experience as Health & Safety Supervisor as well as federal & state facility permit and environmental management.

COMMUNICATIONS: Thorough training and proven communications and leadership skills through such positions as: Project Lead, Instructor, Toastmasters Club President, Ushering Coordinator, Martial Arts Instructor, and Color Guard Leader.

EXPERIENCE
-Civil Designer (May 2004 - Present) [company], Van Nuys, CA
-Engineer (Feb 2002 - Feb 2003, Jan 2004 - Mar 2004) [company], Palmdale, CA
-Civil Designer (Feb 2003 - Nov 2003) [company], Valencia, CA
-Computer Support Analyst (Feb 2001 - Oct 2001) [company], Bakersfield, CA
-Computer System Security Officer (Mar 2000 - Nov 2000) [company], Edwards AFB, CA
-Computer Helpdesk Technician (Mar 1999 - May 2000) [company], Edwards AFB, CA
-PC Workstation Support Technician (Jan 1998 - Mar 1999) [company], Edwards AFB, CA
-Freelance Website Designer/Webmaster (1996 - Present)
-Mech. AutoCAD Instructor (Part Time) (Feb 2000 - Present) [company], Encino, CA
-Conceptual Design Animator/Illustrator (Part-Time) (Dec 1996 - Present)
-Engineer (Sept 1996 - Oct 1997) [company], North Hollywood, CA
-Engineer (Mar 1995 - Sept 1996) [company], Palmdale, CA
-Structural / Electrical Technician (Nov 1990 - Mar 1995) [company], Palmdale, CA
-Lab Instructor (Jan 1989 - Jul 1989) [company], Daytona Beach, FL
-Production Coordinator (Oct 1987 - Jun 1988) [company], Bensenville, IL
-Assistant Foreman (Jun 1983 - Aug 1988) [company], Evanston, IL

EDUCATION & AFFILIATIONS
-AS. in Aviation Maintenance Technology
Embry-Riddle Aeronautical University, Daytona Beach, FL
-FAA licensed Airframe and Powerplant mechanic
-Toastmasters International
-Civil Air Patrol
-Boy Scouts of America
-Interlochen National Arts Academy
-International Plastic Modelers Society
 
Can someone please look over my "resume" and tell me what need to be adjusted as far as format and configuration. I am posting my resume left & right and I hear nothing so I am starting to think that my resume is shit. :(

My Resume

Thanks for any positive feedback or suggestions.
 
carloswill said:
Can someone please look over my "resume" and tell me what need to be adjusted as far as format and configuration. I am posting my resume left & right and I hear nothing so I am starting to think that my resume is shit. :(

My Resume

Thanks for any positive feedback or suggestions.
Click to expand...

At first glace you've got no job experience. You really need to fill it in with some more details or else others will make the same assumption by how it looks in black and white. It addtion to that, you've listed no qualifications. This should be the first 1/4 or more of your resume after the summary/objective. And don't be afraid to adjust it to make it fit better to the job you're going after. I'd also put the eductation portion down towards the bottom with the certs.
 
Ok,

I guess I am not understanding. Are you saying that the Advanced Network Specialist position I have had since 2001 is not enough job experience?

You indicated I have no job experience based on what? Is my job description too vague for my previous positions or does my job experience just flat out mean nothing in the I.T. industry?

I just want to know if you are telling me that I need better jobs with more experience or I need to elaborate more on my job functions working for AT&T Wireless.

Thanks again!
 
carloswill said:
Ok,

I guess I am not understanding. Are you saying that the Advanced Network Specialist position I have had since 2001 is not enough job experience?

You indicated I have no job experience based on what? Is my job description too vague for my previous positions or does my job experience just flat out mean nothing in the I.T. industry?

I just want to know if you are telling me that I need better jobs with more experience or I need to elaborate more on my job functions working for AT&T Wireless.

Thanks again!
Click to expand...


Move the date first ...

January, 2001 - Present -- Advanced Network
Company Name & Address

blah blah blah

August, 1999 - December, 2000 -- Receivables Management
Company Name & Address
blah blah blah


Let them see the time frame first ... you only have two job experience, and one position in IT ... so make the most of it ...
 
carloswill said:
Ok, does this sound any better? Any comments welcome.

Carlos

http://carlwill.com/Resume.htm
Click to expand...

Simple and clean IMO. My only thought would be to lose the "Objective" at the top and replace it with something like a "summary". We all know what your objective is -calling a document a "resume" pretty clearly states your objective. Read some of the previous posts in this thread for ideas and pointers for a good summary statement. Other than that, looks good.

BTW, any more job experience and I would consider changing your format to a more "skills" related list than a "job history" list.
 
jmroberts70 said:
Simple and clean IMO. My only thought would be to lose the "Objective" at the top and replace it with something like a "summary". We all know what your objective is -calling a document a "resume" pretty clearly states your objective. Read some of the previous posts in this thread for ideas and pointers for a good summary statement. Other than that, looks good.

BTW, any more job experience and I would consider changing your format to a more "skills" related list than a "job history" list.
Click to expand...

Thanks, I'll re-arrange some things when I'm in the office.
 
formatting looks like shit, but heres the just of it.
im only 20, which is why my work experience seems kind of lacking.
the plus is that right now im working for the KPDSB, and thats where im applying for the full time tech job.


SUMMARY
A computer technician with 2 years of computer science education and 4 years experience in information technology, including strong software and hardware troubleshooting skills, networking, and call center experience.
EDUCATION
2004 - Present Southern Alberta Institute of Technology Calgary, Alberta
Currently waiting to start Computer Engineering Technology
&#61550; Emphasis on hands-on training in the design, fabrication, installation and maintenance of a wide variety of current computer equipment and networks
2002 - 2004 University Of Alberta Edmonton, Alberta
2 years of Computer Science
&#61550; Focus on programming, Java, C++, Pseudo-Code
1999 - 2002 Beaver Brae Secondary School Kenora, Ontario
&#61550; O.S.S.D.
&#61550; 4 terms of Cisco education
WORK EXPERIENCE
2000 - Present Keewatin Patricia District School Board Kenora, Ontario
Computer Help-Desk
• Heavy Employee Interaction
• Hardware/Software Maintenance
• Network Design/Creation/Upgrades/Maintenance
• On-Spot Problem Solving
2000 - 2002 Lake-Vu Motel & Services Kenora, Ontario
Clerk, Gas Attendant
• Customer Interaction
• Store Maintenance
• Inventory Duties
1999 - 2000 Anicinabe Park Kenora, Ontario
Park Attendant
• Customer Interaction
• Outdoor Maintenance
• General Clean-Up Duties
SKILLS

General;
• Linux[SuSE, Red Hat], Microsoft Windows[3.1 through XP]
• Computer Hardware/Software Installation and Configuration/Troubleshooting
• Java, C++, Visual Basic .NET, Pseudo-code
• Microsoft Office Suite[Word, Excel, FrontPage, Outlook, Access]

Networking;
• Network Design and Optimization, Sub netting
• Ethernet/Wireless/Fiber media
• TCP/IP, DNS, DHCP, RIP, HTTP, FTP, HTML

Information Security Skills;
• Design and Implementation of Security Policies
• Network Security Principles and Implementation
• Firewall Design and Implementation
HOBBIES
Reading, Hiking, Biking, Fishing, Swimming, Acoustic Guitar, Computers

REFERENCES
xxxxxxxx

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Can somone please look over my resume? I keep on sending it out and don't get much feedback.

Thanks,

PK
 
For bealzz:

1) I'd change your summary around a bit. First, you do have 4 years of IT experience and that counts more than your education does (at least to me). I would mention that first -not the fact that you're a CS student.

2) Add information in your Education section about how far along you are. Just listing the years of education isn't too helpful if you didn't manage to complete any credits and just spent the time at frat parties! Phrases I personally like are "76 completed credit hours towards BS. in Computer Science". This shows your progress in a measureable format. I also woudn't worry about what the "focus" was. You'll have an opportunity to tell them about your skills later.

3) Put your Skills section just after your Summary statement. This is the meat of what an employer wants to know anyways. Don't make them wait 'till the end of the resume to tell them if you know how to setup a VPN. I would also change the "General" skills to something like "Software/Hardware" skills. I also think your skills need more of a measureable aspect to them. Saying you have a skill in Java and C++ doesn't tell me how MUCH. Can you program? Can you debug. How long have you been working with Java? The entire time in school? Was any of it in the working environment? See how little I know about your skills? Now some stuff is fine saying something like "familiar with MS Office Suite versions 95-2003". Mainly 'cause you're only showing that you know how to use the software. But your primary skills need more of a description that someone can measure.

4) Trim down your Work Experience section. Don't bother listing work experience that isn't relevant. If you want to convey that you have "customer service" skills beyond the work experience you DO list, put that in your Skills section! Your Work Experience list will grow in the future to where I would remove even the description of what you did there. Since this is a resume for a fairly short amount of work experience, I'd not worry about leaving what you have at the moment.

5) I woudn't include hobbies on your resume. Not relevant. There are some things outside of work and education that would help but they would be things that indicate more about your skills (like the ability to speak in public, lead a group, organize, ect.). I don't believe that any of the ones you listed meet that category, sorry!

6) Don't bother with references on a resume unless they are short quotes from fairly important people in the world. Your average reference list will be filled out with a general employment application that most employers use. Therefore, don't worry about putting the info on your resume.
 
akapaulk said:
Can somone please look over my resume? I keep on sending it out and don't get much feedback.

www.kieca.net/paul

Thanks,

PK
Click to expand...

1) Must have a Summary Statement! No one wants to read your life story to know what you can do. You need a "summary statement" at the very top of this resume. I don't konw if you're a forklift driver or a Cisco-based WAN adminstrator.

2) Forget about your work history -it's way too long. You don't even list what your job title is. I don't know if you were the janitor there or the CIO. Even more so, I don't care. I need to know what you can do for me first. List your skills in an organized format that will catch my attention and that should help.

3) Don't bother with the hobby list. Not relevant.

4) Education? Formal training? Professional associations/memberships?

5) Same as my last post, I need more of a measureable description of the skills you do list. For instance, you mention SQL Server 7.0. Are you "familiar" with it (meaning you have read about it in a magazine and played with it at home) or can you set it up and manage it? --and don't make me read your life history to find out. Just tell me!

6) You need information about your location. My guess is that you're living in Illinois North of Chicago but that's only 'cause I grew up in Evanston myself!!!

Lastly, if you're looking to do website design and want to catch people's attention by sending them to a site somewhere, an online resume won't work. I'd point you to my own site project that I built a couple of years ago for this very purpose:

http://www.unofficial3d.com/atc/

It took me months to get the site the way I wanted it and was happy with it's arrangement. I'm not so happy with things now (my own online resume is waaay out of date and I don't even like some of the ways I worded things there now). I think that the idea is still there of how to convey what sort of things you can do for someone above using a resume.

Hope this helps...
 
replying to jmroberts.

ive moved my skills upto the top with headings as follows.

General Software/Hardware
10 years experience in;
• Microsoft Windows [3.1 through 2003 server] configuration and deployment
• Computer Hardware/Software Installation and Configuration/Troubleshooting
• Microsoft Office [Word, Excel, FrontPage, Outlook, Access] usage

• 2 years of Linux [SuSE, Red Hat] client configuration
• 2 years of Java, C++, Visual Basic .NET, Pseudo-code programming and debugging in a school environment

Networking
4 years experience in;

• Network Design and Optimization, Sub netting
• Ethernet/Wireless/Fiber media
• TCP/IP, DNS, DHCP, RIP, HTTP, FTP, HTML

Information Security Skills;
2 years experience in;

• Design and Implementation of Security Policies
• Network Security Principles and Implementation
• Firewall Design and Implementation

Now id like to put in somewhere up above that the maintenance and upgrades where on our network of over 1000+ computers. and that it was just me that looked over the client side of everything, from setting up outlook for exchange server to fixing OBDC locations for SQLserver, im just not sure how i could write that out and where i could put it.

ive also taken out the park attendant job experience since it was pretty much useless, and gotten rid of hobbies alltogether, but what i was wondering was if i could re-write some of my hobbies, like im big into camping, multiday hikes/canoe trips which take quite a bit of planning and ive also done just freelance computer fixings for friends and colleagues. should i just leave that out and go with what i have or would it be smart to put that kind of stuff in?
 
Hi

I'm looking for some feedback on my resume:

PROFILE

I am an IT support specialist with five years proven experience of supporting Microsoft products and networks.

CORE SKILLS

• Five years experience of providing first, second and third line support for Microsoft Windows (98/NT4/2000/XP);

• Five years experience of providing first, second and third line support for Microsoft Office (2000/XP/2003);

• Five years experience of providing break-fix support for PCs and laser printers;

• First and second line network support and troubleshooting experience;

• Experience of administering Windows NT4 domains, Active Directory domains and Exchange servers;

• Experience of using call logging systems including Remedy based systems and Vantive Helpdesk;

• Extensive experience of using Microsoft Office and a good working knowledge of Microsoft Visio and Microsoft Project;

EMPLOYMENT HISTORY

May 2004 to Present Desktop Support Analyst
(Contract) Azlan Networking Solutions, York

I am responsible for all desktop support at Azlan’s York office. This involves providing break-fix support for all PCs and administering user and computer accounts on the servers.

Responsibilities:

• Second and third line support for PCs (HP, Compaq, Toshiba) and HP laser printers;

• Second and third line support for Windows 2000, Windows XP and Microsoft Office;

• Second and third line network support including patching network ports;

• Administer Exchange 5.5 servers, NT4 domain accounts and an Active Directory domain;

Achievements / Projects:

• Planned and carried out the replacement of 150 PCs;

• Designed and implemented an asset tracking database for IT equipment using Microsoft Access 2003;




December 2003 to May 2004 Computer Engineer
(Contract) Computacenter, Leeds

Working for Computacenter I worked at Mercer Human Resource Consulting providing desktop support for Windows XP workstations on a Novell Netware 4 network.

Responsibilities:

• Installed and provided break-fix support for Dell PCs running Windows XP and HP laser printers;

• Changed daily backup tapes, rebooted servers and managed two server rooms;

Achievements / Projects:

• Provided technical support for a major office move involving fifty people moving to a new office;

• Helped carry out an audit of all IT equipment including PCs, printers and AV equipment;

August 2003 to December 2003 IT Support Analyst
(Contract) HBOS plc (Halifax Bank), Pudsey

I was a member of a large team answering first and second line IT support calls. I provided first and second line telephone support for Windows NT4 and Microsoft Office. I administered Windows NT4 domain accounts and Exchange 5.5 servers.

November 1999 to August 2003 Computer Workshop Assistant
Park Lane College, Leeds

I worked as part of a small team responsible for providing first and second line PC support.

EDUCATION

2002 – 2003 Leeds Metropolitan University

• BSc Business Information Technology

1997 – 2002 Park Lane College, Leeds

• HND in Computing (Business Information Technology)
• Advanced GNVQ in Information Technology (Overall MERIT Grade)

1992 – 1997 Middleton Park High School, Leeds

• 9 GCSEs including Dual Science (BB), Maths (C), English (C), French (C).

HOBBIES & INTERESTS

My interests are the outdoors, theatre, keeping fit and swimming.
 
in review of chippers resume here are my thoughts:

1. First, I'd suggest reading all of this thread before posting (if you haven't already). It may answer some of your questions and give you some better direction.

2. I'd replace "proven" experience with "professional" experience.

3. combine the first two core skills into one.

4. Replace the word "extensive" experience with something more measureable. The meaning of the word is too subjective and variable.

5. Unless your resume looks too thin, I'd shorten your work history list to 1-2 lines per job. Your core skills list could be elaborated on instead. That would be a better way to convey your skills than within the work history area.

6. Scrap the "hobbies and interests" section. It's irrelevant unless you're applying for a job at the Sports Chalet store!
 
I was going to make a post about getting help setting up my home network to remove all the inconsistancies but this thread caught my eye.

I would like to gain some critique on my CV. However since quitting my job I stopped my hosting and don't have anywhere to upload it to. If someone could PM me a place to upload it to or I could email it to them then that will be great.

It is heavily tabled in Word 2000 and looks good printed (IMO) but not so good in HTML.

Edit: Note: I'm also not a NetAdmin or DBA but a programmer, but I would like to have my CV looked over all the same (I should of checked if there is a similar thread in the programming section).
 
How is this
I passed it by the career center but havent got it back yet.






Matthew D***ss*
** P**roy St. &#903; Ag***m, MA ***01-2**6 &#903; (***) ***-**** &#903; ****@wit.edu


Education
Wentworth Institute of Technology, Boston, MA
Bachelor of Science, Computer Networks and Information Systems, 2006 expected
Dean&#8217;s List
Associates in Applied Science, Computer Science, 2004 (Cum Laude)

Coursework
&#8226; UNIX Administration
&#8226; Network Administration
&#8226; Networks, Services & the World Wide Web
&#8226; Database Management Systems
&#8226; Database Applications
&#8226; Systems Analysis and Business Applications
&#8226; Computer Architecture I & II
&#8226; Computer Science I & II (C)
&#8226; Object Orientated Programming (C++)
&#8226; Operating System Concepts
&#8226; Technical Communications
&#8226; Intro. to Computing and Problem Solving

Technical Competencies
Operating Systems: Linux, Microsoft Windows
Programming Languages: C, C++, SQL
Software: Air Magnet Wireless LAN Analyzer (Laptop and Handheld) & Air Magnet Wireless LAN Surveyor, Orion Network Performance Monitor, B² Logic, Microsoft Office
Hardware: Cisco Routers, Extreme Networks Switches, Symbol Wireless Access Points

Networking Experience
*** Bio*** Center, ****, MA May 2004 &#8211; August 2004
Network Engineer/Analyst
&#8226; Co-designed and implemented the wireless infrastructure for the warehouse and manufacturing wing
&#8226; Initiated the re-organization of cable placement in main server room
&#8226; Updated all Cisco VPN clients to corporate standards on employee computers
&#8226; Participated in a mass team effort to successfully recover from a massive network failure
&#8226; Assisted the overhaul of the connectivity trunk that runs between the main and sister buildings with a team of four
&#8226; Inventoried and categorized all unused legacy networking hardware in storage for ship-out

Related Experience
OfficeMax, West ****, MA December 2001 &#8211; December 2003
Sales Leader
&#8226; Coached team members with proper customer interaction
&#8226; Greeted customers upon entering store and directed them to available team members for assistance
&#8226; Communicated with managers and co-workers via headset to effectively sell products and sales plans while on rotation
&#8226; Trained primarily for electronic sales but also trained for cashier, copy center, furniture, supplies, and back stock

References available upon request
&#903;&#903;&#903;
​
​
 
dukie said:
How is this
I passed it by the career center but havent got it back yet.
Click to expand...

Well first I'd strongly suggest reading through this thread completely, see what has already been suggested, and apply that to your resume before posting. I don't mean to shut you down or anything but I am getting a little tired of making the same suggestions -in the same thread! So please look through all the previous resume tips and see what you can apply to your resume. I'm sure you will find plenty of ideas you can use right away. Then let's see how we can help you more specifically.
 
What would be an idea is to collate all the tips and suggestions into the first point - BobSutans post being the first. That way when someone clicks into the thread they will see a "READ THESE TIPS BEFORE POSTING".

btw - I have recieved absolutely nothing back from iUpload.net. Any other ideas (and don't mention GeoSh!tt!es or the like).
 
Mournblade said:
What would be an idea is to collate all the tips and suggestions into the first point - BobSutans post being the first. That way when someone clicks into the thread they will see a "READ THESE TIPS BEFORE POSTING".

btw - I have recieved absolutely nothing back from iUpload.net. Any other ideas (and don't mention GeoSh!tt!es or the like).
Click to expand...

That sounds like a great idea. I'll start getting all the tips together and then give BobSutans a 'holler and see if we can edit the first post.

And if you still can't find any place to host your resume, drop me a line and I'll host it on Unofficial3D.com for 'ya.
 
I can't have that bad a resume. With absolutely no ASP knowledge, nor any of VB, or IIS I have made it through to second round of interviews! I have 6 days to implement a multi-tier project. Closest I have come to VB is Avenue (in ArcGIS 3.2a:)
 
Mournblade said:
I can't have that bad a resume. With absolutely no ASP knowledge, nor any of VB, or IIS I have made it through to second round of interviews! I have 6 days to implement a multi-tier project. Closest I have come to VB is Avenue (in ArcGIS 3.2a:)
Click to expand...

It has been my experience that MOST resumes are rather poorly put together -not due to people just being stupid or anything, I'd say it's mainly due to poor instruction from a variety of so-called "employment assistance" places. The sheer amount of bad resumes I see on a nearly weekly basis is staggering. But that doesn't mean that I don't get anyone hired. It simply means that I, along with most HR people, have to work a lot harder to find out the information we're looking for -and answers to the questions we're asking like, "can this guy setup an Exchange2000 server?" or, "does he know how to drive a forklift?" Simple questions that are usually well stated (although not always) in the help wanted listing.

We've hired plenty of people with absolutely HORRIBLE resumes and cover letters! We just had to work hard to find out their skills -and not many HR departments do that.
 
How does my resume look? Any suggestions would be great... it's recently redone



Summary:
A certified systems/network professional with 5 years experience at the leading edge of information technology using proven skills in implementation and systematic problem solving

Skills:
Windows 3.1/95/98/NT/2000/XP/2003, DOS, Linux, Symantec Antivirus, Norton Ghost, Microsoft Office Suite, Corel Office Suite, Lotus Notes, Groupwise, Novell Client, Active Directory, Exchange, Remote installations, TCP/IP, IPX/SPX, DNS, DHCP, Group Policy, Spyware removal, Virus removal, PC Hardware, Laptop repair, Laser printers, Network Design & Implementation, Data Recovery, Backup Solutions, Wireless network install & security, Veritas Backup Exec, PC Anywhere, VNC, Terminal Services, Tapeware, Eclipse Management Software, Mac OS X, Laplink, Palm Software

Related Experience:

Field Service Engineer ******, Jacksonville, IL 09/04 - Present

• Supply network support and administration for several different types of clients including state and local governments and large and small businesses

• Perform installation and administration of a wide area wireless network for our sister company Net-Axess a wireless ISP using a variety of equipment including wireless and laser technology

• Led a complete systems upgrade from Windows 98 & NT 4.0 domain to Windows XP and Windows 2003 domain for a large client

Network/Cabling Specialist *******, Ontario,Canada 04/04 - 09/04

• Provide network consulting and cable installation and repair for fiber optics, cat5, coaxial, and other networking tasks including wireless network installs

• Displayed an excellent ability to troubleshoot and repair mission critical equipment

• Proven ability to work in large corporate and retail environments, most of work completed for Wal-Mart, Sams Club, and Target stores and offices

Network Migration Specialist ************., Chicago, IL 5/03 - 12/03

• Was an integral team member of a 17,000 PC/Laptop install at State Farm Headquarters

• Migrated an entire NT 4.0 network to an all XP and Windows 2003 server in a large corporate environment

• Chosen by the Project Manager to assist in leading teams of technicians and training new technicians on proper procedures

Field Service Engineer *************, Springfield, IL 6/01 - 11/02

• In charge of maintaining systems and network operations in 30+ Illinois Department of Human Services locations in the Springfield, IL area

• Responsible for ensuring a wide range of equipment was operational at all times including: pcs, laptops, servers, switches, routers, laser printers, etc

• Outstanding record of 100% of service calls met within 4 hour response time; Maintained a billable hour mark of 80-100% per month

Lead Technician ***********, Jacksonville, IL 3/00 - 6/01

• Network design and installation, including installation of servers running Windows NT operating systems

• Provide PC/Laptop repair, support, upgrades, and design for many local businesses

• Administered several Windows based networks for clients, responsible for security, accessibility, and improving systems performance

Certifications:
Comptia A+
Comptia Network+
MCP
HP/Compaq APS
 
just an update so to speak.
i got the job and am super stoked.
only 21 years old and i got a career that i love doing.
working at the school board is kind of nice cause the goverment isnt going to go belly up for awhile so it feels pretty secure, and if that last couple years has showed me anything, our deptartment is gonna be growing intensely in the next couple years!

thanks for your help everyone.

Bryan
 
bealzz said:
just an update so to speak.
i got the job and am super stoked.
only 21 years old and i got a career that i love doing.
working at the school board is kind of nice cause the goverment isnt going to go belly up for awhile so it feels pretty secure, and if that last couple years has showed me anything, our deptartment is gonna be growing intensely in the next couple years!

thanks for your help everyone.

Bryan
Click to expand...

AWESOME NEWS!!! congrats Bryan. Glad we could help you out. Nothing beats getting paid to do what you love. Believe me, I know. Good luck on your career.

BTW everyone, I haven't forgotten about putting together a "resume tips" guide or something to put at the top of this thread -kinda like a "read this first before posting here" sort of message. I'll probably work on it during Thanksgiving.
 
Cover Letters?

Guys, how important are cover letters? I usually just throw them in the email body and attach the resume...Is this ok? Should the cover letter be a scond attachment along with the resume or is it respectable as the email body?

Can someone please tell me if this cover letter sucks? I am so bad at this :(

Begin Cover Letter

-------------------------------------------------------------------------------------------------------------------------------

Dear Ronnie Tartar,



I would like to express my interest in applying for the Desktop Position advertised on Monster.com (34741).
I am a trained IT professional with extensive knowledge in Windows 2000, XP, Advanced Server, Exchange, and Linux.

As an I.T. certified professional you will find
that I am quite knowledgeable about Windows 2000/2003 advanced servers and active directory domain infrastructure. I understand all principles of reliability
and security when it comes to server uptime. I have been employed by AT&T Wireless for the last five years as an Advanced Network Specialist specializing in the
organization of their wireless domain. I am familiar with proxy servers, Exchange mail servers, DNS, and DHCP servers. I am able to set up and proactively secure
active directory domains for all users.

As a student at Herzing College I learned practical skills in
Network security, system maintenance, advanced TCP/IP, and Cisco . Then as a Network Support Specialist for AT&T Wireless I was able to build upon my Windows 2000/2003
skills as well as learning Novell, Exchange, and Blackberry Enterprise Server. I feel that my extensive network experience and solid educational background has prepared me to
make an immediate contribution Marlin eSourcing Solutions.

Sincerely,



Carlos Williams


End Cover Letter

Thanks for any helpful feedback.
 
I've never had a need for one, so I don't include them. It has NOT made a difference in my job hunting :D

On a more serious note, they're generally not necessary unless the job listing specifically requires one.
 
carloswill said:
Cover Letters?

Guys, how important are cover letters? I usually just throw them in the email body and attach the resume...Is this ok? Should the cover letter be a scond attachment along with the resume or is it respectable as the email body?

Can someone please tell me if this cover letter sucks?...
Click to expand...

I think it's a prefect cover letter. I also do the same thing (make it a part of the body of the email message and just attach my resume). Without reading the job description that you're applying for, I'd say the only thing to worry about is making sure that your cover letter hits most of the qualifications and requirements that the job posting lists. That's really the purpose of the cover letter: to make the connection between the job posting and your resume.

Looks good to me!
 
First off, this thread is a great idea. I have a few IT pro's looking at my resume as well.

Second, I would appreciate your input jmrobers70, and others. Thanks in advance.

Third, my "summary statement" is a bit shaky since this is not something I've been taught to use.

My Resume
 
I never got the job with the B2B company. I've been teaching myself more ASP, C#, .NET, IIS, SQL Server, Oracle, as well as writing as detailed as possible specs as training.

No one has commented on my Resume - I take it that you all think it is okay?
 
Mournblade said:
I never got the job with the B2B company. I've been teaching myself more ASP, C#, .NET, IIS, SQL Server, Oracle, as well as writing as detailed as possible specs as training.

No one has commented on my Resume - I take it that you all think it is okay?
Click to expand...

Well I've got a few things to say about your resume. Looks like I missed it when you posted it! I'll need to take a few moments tomorrow to do yours and Crashsector's.
 
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