Internet stability issue

S

shmitty

Gawd
Joined
Jul 25, 2006
Messages
876
My wired internet keeps dropping. When I run a ping it times out a decent amount, which makes gaming pretty much impossible.
I think I have it narrowed down to my DSL router but want to make sure there's nothing else I can check as there's two whole days I'll have to put up w/ crappy internet before they can come. I tried just about everything I could find last night as far as checking/ unchecking boxes, running command promt scrips but none of it seems to have worked. This morning I decided to do a fresh instal of Win7. I also tried a different Ethernet cord and different positions on the router. I can't access the router as the password isn't default(the phone company must have changed it). As far as I know nothing changed to cause this issue except that we've had some crappy weather this week.
System Specs are in sig, router is a Comtrend CT-5363
 
do you have wireless that is also not working? what are you pinging? did you try multiple IP's? are they all dropping the same? does pinging your internal router interface give the same results?
 
Nah don't have a wireless pc, I ping'd 4.2.2.2 and 8.8.8.8 and yes they still get time outs. When I ping'd my router to 100 all were <1ms I tried to plug in an old Ethernet adapter but either it doesn't work or my computer doesn't recognize it.
 
A long time ago but when they broke up AT&T our new phone company became a very small Mutual.
 
what is the default gateway of your router? can you ping that IP and see if you still get drops? also, try pinging the outside IP of your router for the same info.

need to know if it's always when it's going thru the router or if it's out in the ISP land somewhere.
 
it just sounds similar to what i went through with AT&T. I spent years trying to trouble shoot constant connection issues and the "techs" that would come out were clueless beyond what they learned from AT&T Skool and those that were competent had their hands tied by AT&T bull-reaucracy. I did become very knowledgable in all networking thanks to the nightmare I was in for years with AT&T. I never got it fixed so I switched to Time Warner Cable as soon as I could afford it and that was 2+ years ago. Never had an issue since the switch.

I guess what I am trying to say, don't be suprised if you get nowhere with the techs and they will try to blame your hardware when they can't find anything wrong.

My AT&T ulcer is acting up so I'll leave it at that.
 
Just from past experience with Comcast, I'm going to guess it's something on their part that is causing you to experience this...
 
its not comcast dude....

my dsl drops like once an hour and i have to turn off the router, then back on. :(
 
Okay so for a little update, it is definitely on the internet providers side. My family which is spread all over there area is 100% affected by the same. Most don't notice like I do because they just have a webpage time out from time to time, but when I asked them to do a ping test they all come back with 30%+ loss when done in the evenings. I talked to the General Manager over my area and he said they would be looking into it 1st thing tomorrow. Not sure if any of you have experience in this type of thing but if anyone has ideas I could throw at them it would be great. Gaming is almost impossible and my cousin can't access her computer from work remotely which means she has a hour+ drive if she has something she has to do in the office. I'm not good at all with networking so KISS.
 
Is there any recourse for me on this? They are the only provider available to me short of Hughesnet giving them an outright monopoly. I've called about 10 times confirmed the exact same problem at 2 of my cousins, my step moms, and moms houses. Gaming is nearly impossible in the evenings, and my step moms picture uploads(the are photographers) have to be done from 11pm on if they have larger shoots to upload, otherwise they time out to the server; lose connection, and have to be restarted.
 
unfortunately, your best course of action would be to get as many people as possible to call and complain... consistently. i don't know if there is any 'contract agreement' regarding performance, but you could also look into that.
 
SO I'm still dealing with huge issues the top tech guy at the internet company sent me this, I'm not that good at networking and can't understand what he's saying. I had sent him several screens of me pinging 4.2.2.2 100x's and coming back with anywhere from 8-30% loss. It only hangs up during high usage times but they say it shouldn't be possible. Them GM of the area came to my house I guess to just show me that they cared.
Here's what the Tech said not really sure what that IP is its not mine.
"If you do a trace router out to whatever site you choose what are the average ms until you get to a 67.221.223.xxx ip?"
Here's a screen of the one I just ran
Ping9-27.jpg
 
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Does what he's asking make any sense I'd like to respond but I don't really understand what he's saying.
 
basically he's hoping to find out what hop the latency and packet loss starts at.

so yes, it does make sense.

Simply saying "I get packet loss to India!" doesn't do them much good, since the issue could be anywhere from your equipment to the India site's server.
and a simple ping doesn't do any good, since it doesn't display the statistics on all the hops between you and 4.2.2.2

Obviously you have ruled out your equipment, so they apparently need help finding out what hop the issues start occuring at.
 
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the 'pathping' util in Window7 command line is super nice for troubleshooting these issues; its like a traceroute and a ping combined into one.
 
Fint said:
the 'pathping' util in Window7 command line is super nice for troubleshooting these issues; its like a traceroute and a ping combined into one.
Click to expand...

whoa, nifty.
hadn't seen or heard about that one.
I like it.
 
shmitty said:
Here's what the Tech said not really sure what that IP is its not mine.
"If you do a trace router out to whatever site you choose what are the average ms until you get to a 67.221.223.xxx ip?"
Click to expand...

it's not "trace router"... it's "traceroute". it's a CLI utility that is used to detect each hop along a path to a destination.

so at the CLI, run:

tracert -d 4.2.2.1
(in linux/unix it's: traceroute -n 4.2.2.1)

or use the pathping cmd as mentioned also:

pathping -n 4.2.2.1


Code: 
> tracert -d 4.2.2.1

Tracing route to 4.2.2.1 over a maximum of 30 hops

  1    65 ms     2 ms     3 ms  10.11.12.1
  2    36 ms    27 ms    29 ms  174.55.130.1
  3    12 ms    10 ms    13 ms  68.85.42.41
  4    15 ms    14 ms    20 ms  69.139.194.53
  5    27 ms    26 ms    26 ms  69.139.194.253
  6    80 ms    46 ms    28 ms  68.86.94.165
  7    30 ms    32 ms    29 ms  4.26.6.25
  8    29 ms    30 ms    32 ms  4.69.146.222
  9    33 ms    31 ms    35 ms  4.69.143.221
 10    31 ms    30 ms    42 ms  4.69.134.146
 11    29 ms    30 ms    32 ms  4.69.149.51
 12    31 ms    31 ms    30 ms  4.2.2.1

Trace complete.

-------------------------------------

> pathping -n 4.2.2.1

Tracing route to 4.2.2.1 over a maximum of 30 hops

  0  10.11.12.6
  1  10.11.12.1
  2  174.55.130.1
  3  68.85.42.41
  4  69.139.194.53
  5  69.139.194.253
  6  68.86.94.165
  7  4.26.6.25
  8  4.69.146.222
  9  4.69.143.221
 10  4.69.134.146
 11  4.69.149.51
 12  4.2.2.1

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           10.11.12.6
                                0/ 100 =  0%   |
  1   22ms     0/ 100 =  0%     0/ 100 =  0%  10.11.12.1
                                0/ 100 =  0%   |
  2   18ms     0/ 100 =  0%     0/ 100 =  0%  174.55.130.1
                                0/ 100 =  0%   |
  3   17ms     0/ 100 =  0%     0/ 100 =  0%  68.85.42.41
                                0/ 100 =  0%   |
  4   19ms     0/ 100 =  0%     0/ 100 =  0%  69.139.194.53
                                0/ 100 =  0%   |
  5   28ms     0/ 100 =  0%     0/ 100 =  0%  69.139.194.253
                                0/ 100 =  0%   |
  6   36ms     1/ 100 =  1%     1/ 100 =  1%  68.86.94.165
                                0/ 100 =  0%   |
  7   39ms     0/ 100 =  0%     0/ 100 =  0%  4.26.6.25
                                0/ 100 =  0%   |
  8   37ms     0/ 100 =  0%     0/ 100 =  0%  4.69.146.222
                                0/ 100 =  0%   |
  9   36ms     0/ 100 =  0%     0/ 100 =  0%  4.69.143.221
                                0/ 100 =  0%   |
 10   36ms     0/ 100 =  0%     0/ 100 =  0%  4.69.134.146
                                0/ 100 =  0%   |
 11   36ms     0/ 100 =  0%     0/ 100 =  0%  4.69.149.51
                                0/ 100 =  0%   |
 12   34ms     0/ 100 =  0%     0/ 100 =  0%  4.2.2.1

Trace complete.
 
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