FighterAce124
Supreme [H]ardness
- Joined
- Mar 5, 2006
- Messages
- 5,876
I just wanted to share, I've been having some amazing support from Razer for the past few weeks, and couldn't help but share it.
Years back, I bought a Razer Lycosa keyboard. It was one that had the issues they recalled it for - touch pad failed, lighting was wonky, and most frustratingly, it would sometimes stick on a keypress and would require a disconnect/reconnect of the USB to stop. I didn't care at the time, just bought another Logitech G15 since i had wanted that anyway when I bought the Razer.
A year ago, I killed my G15, went to BestBuy, saw a Lycosa on sale for ~35 or something. I liked the keyboard other than issues, and figured it would be fixed. I bought it, used it. Pretty quickly I noticed the only issue it still had - the damn thing would still stick a keypress, and require disconnect/reconnect to fix it. Any key on the board could do it. It happened infrequently (once a week or so?) and everything else was perfect, so I just rigged it so I could easily dc/rc within seconds.
Few weeks back, I finally got tired of it, and sent an email to Razer asking if they knew of any workarounds or fixes that I could to to fix it. They responded that it would just need an RMA, no known fixes. I thanked them, said no thanks because I didn't have my receipt anymore, and went on with my day. I got an email a bit later from them "We won't require a receipt for you to process an RMA - we'll just need an image of the keyboard with the cord cut near the base of the board showing the cut and the serial in the same photo, or you can send it in to us if you would prefer not to cut the cord"
Holy crap! I didn't expect anything else, nor did I ask them if there was a way to do it without receipt. They took it on themselves to go that extra step and help me. I would have happily gone on my way without them doing anything more.
I get the replacement keyboard yesterday, and today it has the same issue - repeating keypress requiring dc/rc. I put it to another PC I have here thats just got basic Windows drivers and not the Razer software, same issue happens as I'm typing to a friend on it. I've been using a Dell USB keyboard while waiting for this, and it has no issues at all.
I sent another email to Razer just asking if there was anything they could do for me as the replacement has the same issue. Within two hours, they're already setting up another RMA and will be verifying the replacement they send won't have the same issue.
I'll update when I receive the new replacement, but I'm just floored at how quick and responsive they are, and how they've gone above and beyond for me.
Years back, I bought a Razer Lycosa keyboard. It was one that had the issues they recalled it for - touch pad failed, lighting was wonky, and most frustratingly, it would sometimes stick on a keypress and would require a disconnect/reconnect of the USB to stop. I didn't care at the time, just bought another Logitech G15 since i had wanted that anyway when I bought the Razer.
A year ago, I killed my G15, went to BestBuy, saw a Lycosa on sale for ~35 or something. I liked the keyboard other than issues, and figured it would be fixed. I bought it, used it. Pretty quickly I noticed the only issue it still had - the damn thing would still stick a keypress, and require disconnect/reconnect to fix it. Any key on the board could do it. It happened infrequently (once a week or so?) and everything else was perfect, so I just rigged it so I could easily dc/rc within seconds.
Few weeks back, I finally got tired of it, and sent an email to Razer asking if they knew of any workarounds or fixes that I could to to fix it. They responded that it would just need an RMA, no known fixes. I thanked them, said no thanks because I didn't have my receipt anymore, and went on with my day. I got an email a bit later from them "We won't require a receipt for you to process an RMA - we'll just need an image of the keyboard with the cord cut near the base of the board showing the cut and the serial in the same photo, or you can send it in to us if you would prefer not to cut the cord"
Holy crap! I didn't expect anything else, nor did I ask them if there was a way to do it without receipt. They took it on themselves to go that extra step and help me. I would have happily gone on my way without them doing anything more.
I get the replacement keyboard yesterday, and today it has the same issue - repeating keypress requiring dc/rc. I put it to another PC I have here thats just got basic Windows drivers and not the Razer software, same issue happens as I'm typing to a friend on it. I've been using a Dell USB keyboard while waiting for this, and it has no issues at all.
I sent another email to Razer just asking if there was anything they could do for me as the replacement has the same issue. Within two hours, they're already setting up another RMA and will be verifying the replacement they send won't have the same issue.
I'll update when I receive the new replacement, but I'm just floored at how quick and responsive they are, and how they've gone above and beyond for me.