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Bomgar on Mac
- Thread starter Giffnan
- Start date
pendragon1
Extremely [H]
- Joined
- Oct 7, 2000
- Messages
- 52,424
remote support? uninstall it and reinstall it and watch for permission popups. read and follow the instructions or click allow. might be needed on both systems.
Hi! This is a common problem. The main reason is that macOS security features force users to take extra steps to allow full use and control of the screen sharing app.To fix this, you need to do the following:
-Hit System preferences
-While inside System preferences, select Security & Privacy
- Click the lock icon
- Type in the appropriate computer password when prompted to make alterations
- Navigate to the Privacy tab
- Choose Screen recording from the left - hand menu
- Enable the Remote support customer client by checking the box next to it
- Hit Later
- From the left-hand menu, choose Accessibility
- Enable the box beside Remote support customer client
- Hit the lock icon.
If this doesn't help, there are other possible reasons, read more here https://www.helpwire.app/blog/bomgar-not-working-on-mac/
-Hit System preferences
-While inside System preferences, select Security & Privacy
- Click the lock icon
- Type in the appropriate computer password when prompted to make alterations
- Navigate to the Privacy tab
- Choose Screen recording from the left - hand menu
- Enable the Remote support customer client by checking the box next to it
- Hit Later
- From the left-hand menu, choose Accessibility
- Enable the box beside Remote support customer client
- Hit the lock icon.
If this doesn't help, there are other possible reasons, read more here https://www.helpwire.app/blog/bomgar-not-working-on-mac/