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5150Joker
Supreme [H]ardness
- Joined
- Aug 1, 2005
- Messages
- 4,568
It isn't the company it once was once the Chinese bought it out. I purchased a 9900K + Gigabyte Aorus Master from there and today both items arrived or so I thought. The 9900K showed up as expected but instead of the motherboard there was a Gigabyte RX 580 8GB video card instead.
I had to wait 1 hour on hold listening to NewEggs mindless Christmas jingles until I finally got a lady who started pulling up someone else's information until I corrected her twice. At first she thought I wanted a new video card until I had to explain to her very clearly what happened and when she finally understood, she had me send her pictures of the card + bar code.
She puts me on hold for 10 minutes and comes back and says they can't do advanced RMA and send me the god damn motherboard because they want me to send the RX 580 back first through FedEx ground service (they generated the label) and I'd have to wait 7 business days minimum for a turn around.
I'm worried that these NewEgg idiots will think I sent back a RX 580 instead of a Gigabyte board and then send the card right back to me causing me even more headaches and delays in completing this build. I guess my other recourse would be to go to my credit card company and dispute the charge.
Has anyone else ever experienced this with NewEgg before and if so, what did you do to get it resolved?
Pictures for reference:
https://i.imgur.com/Avsv95h.jpg
https://i.imgur.com/5FCWtsq.jpg
I had to wait 1 hour on hold listening to NewEggs mindless Christmas jingles until I finally got a lady who started pulling up someone else's information until I corrected her twice. At first she thought I wanted a new video card until I had to explain to her very clearly what happened and when she finally understood, she had me send her pictures of the card + bar code.
She puts me on hold for 10 minutes and comes back and says they can't do advanced RMA and send me the god damn motherboard because they want me to send the RX 580 back first through FedEx ground service (they generated the label) and I'd have to wait 7 business days minimum for a turn around.
I'm worried that these NewEgg idiots will think I sent back a RX 580 instead of a Gigabyte board and then send the card right back to me causing me even more headaches and delays in completing this build. I guess my other recourse would be to go to my credit card company and dispute the charge.
Has anyone else ever experienced this with NewEgg before and if so, what did you do to get it resolved?
Pictures for reference:
https://i.imgur.com/Avsv95h.jpg
https://i.imgur.com/5FCWtsq.jpg
