sharknice
2[H]4U
- Joined
- Nov 12, 2012
- Messages
- 3,788
I returned something last week with no issues.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
same, no issues doing returns or claiming warranty on stuff.I returned something last week with no issues.
returns thread is over here: https://hardforum.com/threads/amazon-returns.2031436/In other unrelated news, Amazon doesn't have a return policy anymore. If you return an unopened item for a refund they do not guarantee they will refund you. Essentially all sales are final, regardless if you get your item or not. So if you return your new unopened item, they keep the item and your money. Even though they advertise free returns on both an item page and their general return policy, it holds no weight. After dealing with around a dozen Amazon customer service employees for almost a month since my item was returned, they still refuse a refund. Customer service is straight up telling me they do not guarantee refunds on anything shipped and sold by Amazon. They say they do offer free returns, but a free return only. Meaning they cover the shipping back... but the refund part is not something they offer anymore.
They also ask for all sorts of government ID. A quick google search will show this is a big problem currently. Last return I did with Amazon was around 4-5 years ago.
I'm sure they'll delete my close my Amazon account shortly, so since they stole $440 from me, I suppose I will snag an RTX 4080/4090 and return the favor.
Yeah, I can see the CEO being a shithead.
I returned something last week with no issues.
Idk something seems fishy to me.
Hello,
Thank you for contacting us regarding your order
Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
https://account-status.amazon.com/identity-validation
All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
https://www.amazon.com/gp/help/customer/display.html?nodeId=G68RWEYX26H3ZXJT
What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order (order number here). Also, you will not be able to investigate this order issue further.
Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
https://www.amazon.com/contact-us
Account Specialist
https://www.amazon.com
So how many returns have you done for how much money in what time span? That usually gets triggered by excess returns.First page on google.
Like I said, I spent an hour being transferred around. That is what they told me. What they state on the website doesn't matter, according to them. Is it illegal? Yes. What will happen? I Don't know. I assume enough people will complain, and some law enforcement agency/law will kick Amazon's teeth in long term.
If you complain enough, they will start sending this email:
It seems like the general consensus is that they will decide your government ID is not good enough, and decline the refund. It seems like contacting customer support for a refund qualifies as "abnormal activity".
What is interesting is they only issue this email after you contact customer support a few times, and despite there being "abnormal activity" you can still purchase from them. But they don't refund you. Kind of odd. If an account was compromised, why would they allow you to continue purchasing? Personally I never had any messages from Amazon regarding "abnormal activity", and see nothing of the sort, on my account. I only got the messages when contacting customer support.
Yesterday I spent an hour with customer service and they claimed they would issue the refund within a few hours. Now they are looping back again. Rinse repeat. Submit more ID, they will open an "investigation", and then do nothing. Their webpage mentions nothing about submitting ID to third party companies for refunds, and I am not interested in doing any such thing.
I know Amazon has a loyal following, I'm just relaying my experience.
Two wrongs don't make a right.In other unrelated news, Amazon doesn't have a return policy anymore. If you return an unopened item for a refund they do not guarantee they will refund you. Essentially all sales are final, regardless if you get your item or not. So if you return your new unopened item, they keep the item and your money. Even though they advertise free returns on both an item page and their general return policy, it holds no weight. After dealing with around a dozen Amazon customer service employees for almost a month since my item was returned, they still refuse a refund. Customer service is straight up telling me they do not guarantee refunds on anything shipped and sold by Amazon. They say they do offer free returns, but a free return only. Meaning they cover the shipping back... but the refund part is not something they offer anymore.
They also ask for all sorts of government ID. A quick google search will show this is a big problem currently. Last return I did with Amazon was around 4-5 years ago.
I'm sure they'll delete my close my Amazon account shortly, so since they stole $440 from me, I suppose I will snag an RTX 4080/4090 and return the favor.
Yeah, I can see the CEO being a shithead.
I think we nailed it, since Flogger23m didn't come back to say anything despite posting elsewhere here on the forums .I never have a. Issue returning. Are you a habitual returner? That's probably why.
After the 2008 real estate crash, I wound up talking to one of my customers, who built manufactured homes. She told me that they had a big problem with people abusing FMLA leave: gonna be 15 minutes late and don't want a point? Call HR and say you need 15 minute of FMLA. Don't want to work this afternoon? 4 hours of FMLA.On a positive note the company i work for forced all its entry level employees and most of its tech support back to the centers, there was a lot of push back and some quit but it was the fat that needed to be trimmed.
Its only been 15 days and we the techs already see a night and day improvement, tickets are down to 36hrs instead of the “no timetable” we have been getting the last 2 years and hold times have been cut in half.
So It took that long for them to bring back in some unskilled /unproductive staff? Just wowOn a positive note the company i work for forced all its entry level employees and most of its tech support back to the centers, there was a lot of push back and some quit but it was the fat that needed to be trimmed.
Its only been 15 days and we the techs already see a night and day improvement, tickets are down to 36hrs instead of the “no timetable” we have been getting the last 2 years and hold times have been cut in half.
First page on google.
Like I said, I spent an hour being transferred around. That is what they told me. What they state on the website doesn't matter, according to them. Is it illegal? Yes. What will happen? I Don't know. I assume enough people will complain, and some law enforcement agency/law will kick Amazon's teeth in long term.
If you complain enough, they will start sending this email:
It seems like the general consensus is that they will decide your government ID is not good enough, and decline the refund. It seems like contacting customer support for a refund qualifies as "abnormal activity".
What is interesting is they only issue this email after you contact customer support a few times, and despite there being "abnormal activity" you can still purchase from them. But they don't refund you. Kind of odd. If an account was compromised, why would they allow you to continue purchasing? Personally I never had any messages from Amazon regarding "abnormal activity", and see nothing of the sort, on my account. I only got the messages when contacting customer support.
Yesterday I spent an hour with customer service and they claimed they would issue the refund within a few hours. Now they are looping back again. Rinse repeat. Submit more ID, they will open an "investigation", and then do nothing. Their webpage mentions nothing about submitting ID to third party companies for refunds, and I am not interested in doing any such thing.
I know Amazon has a loyal following, I'm just relaying my experience.
So It took that long for them to bring back in some unskilled /unproductive staff? Just wow
Instead of blocking your account and every family members account they just turn off returns now.I think we nailed it, since Flogger23m didn't come back to say anything despite posting elsewhere here on the forums .
In other unrelated news, Amazon doesn't have a return policy anymore. If you return an unopened item for a refund they do not guarantee they will refund you. Essentially all sales are final, regardless if you get your item or not. So if you return your new unopened item, they keep the item and your money. Even though they advertise free returns on both an item page and their general return policy, it holds no weight. After dealing with around a dozen Amazon customer service employees for almost a month since my item was returned, they still refuse a refund. Customer service is straight up telling me they do not guarantee refunds on anything shipped and sold by Amazon. They say they do offer free returns, but a free return only. Meaning they cover the shipping back... but the refund part is not something they offer anymore.
They also ask for all sorts of government ID. A quick google search will show this is a big problem currently. Last return I did with Amazon was around 4-5 years ago.
I'm sure they'll delete my close my Amazon account shortly, so since they stole $440 from me, I suppose I will snag an RTX 4080/4090 and return the favor.
Yeah, I can see the CEO being a shithead.
I never have a. Issue returning. Are you a habitual returner? That's probably why.
Instead of blocking your account and every family members account they just turn off returns now.
I know a guy that signed up for Amazon prime then did a charge back on his credit card when it renewed instead of properly cancelling his subscription. Amazon obviously blocked his credit card from any further purchases, but they also blocked any purchases going to his address even if it was a different name and payment.
They don't fuck around if they think you're scamming them.
It would suck to buy a house and find out it's blacklisted from Amazon lol.
It was some generic error like "your order could not be placed". This was close to 10 years ago now though.Like, what happened if you tried to ship to that address? Would they at least give you an error and a reason? If you were indeed a new owner, maybe that could be used to contact support and have it fixed.
That said, in a world with many retailers, there is a limit to how much time and effort I am willing to spend to address a problem like this, before I just decide to take my business elsewhere. If they don't want my money, they don't get it.
Really? I've sent back at least a dozen things this year for various reasons and always got refunded.In other unrelated news, Amazon doesn't have a return policy anymore. If you return an unopened item for a refund they do not guarantee they will refund you. Essentially all sales are final, regardless if you get your item or not. So if you return your new unopened item, they keep the item and your money. Even though they advertise free returns on both an item page and their general return policy, it holds no weight. After dealing with around a dozen Amazon customer service employees for almost a month since my item was returned, they still refuse a refund. Customer service is straight up telling me they do not guarantee refunds on anything shipped and sold by Amazon. They say they do offer free returns, but a free return only. Meaning they cover the shipping back... but the refund part is not something they offer anymore.
They also ask for all sorts of government ID. A quick google search will show this is a big problem currently. Last return I did with Amazon was around 4-5 years ago.
I'm sure they'll delete my close my Amazon account shortly, so since they stole $440 from me, I suppose I will snag an RTX 4080/4090 and return the favor.
Yeah, I can see the CEO being a shithead.
Does Amazon have Chat anymore I was charged for the wrong item sent they replaced it but charged me for the wrong item sent so I got billed twice.
I couldn't find Chat just a dumb phone number they might of got rid of Chat due to stuff being given away free.
I work for an ecommerce site and it's very interesting with Amazon. We ship to customers directly, but use Amazon to ship to businesses as well and other quirky situations. So we use Amazon, while also competing with Amazon shipping wise. Sometimes it appears as directly from Amazon and sometimes not (I'm still unclear in what situations that happens... totally forgot why)
Regardless, if you don't deliver the full pallet within two days you get charged a lot more so they can't return a single item from the pallet because that pallet contains dozens of other orders tied to that two day prime commitment rate. This is mostly because warehousing software is a nightmare running on cobol and migrating to modern software is a slow process
It's actually worrisome cause new people in the field won't know cobol