t1337duder
Gawd
- Joined
- Sep 7, 2014
- Messages
- 783
Hey guys - I moved out of the city a few months back and I'm stuck with some shitty rural satellite internet because I live in the middle of nowhere. The worst part? All of the ports are always closed and I can't open them. I suspect it has something to do with the router they provided. I'm not a networking expert but I know a bit. Typically with an ISP-provided router, I would have to turn on "Bridge mode" to properly connect it to my WiFi router, or forward the ports of the most front-facing router to the main gateway in the network (and then forward the ports on that Gateway to where I need them). I've set up port forwarding hundreds of times (even for service calls at my old IT job). I'm confident that I know how to properly do it (it's easy, and yes, I have a static IP).
But I feel like my ISP is gaslighting me. I've called them and talked to them, and a representative said that the ports are closed as a precaution to the customers. They had me write an email to another employee to have them opened. That employee replies and tells me that they haven't closed the ports. Not just that, but they begin lecturing me on the Acceptable Use. "I'm pasting a link to our acceptable use policy in regards to creating/running servers which we do not allow." - I go to the link, and it's an acceptable use policy that is copied from someone's elses website and describes someone else's business. The name of the ISP is nowhere to be found in this acceptable use policy. Completely nuts. And the section in regards to running servers? "Not allowed: Create or maintain a software download or distribution server or site created for the purpose of distribution of software products, music, movies or other content."
So now I'm given the impression that this person who works at the ISP and is in charge of helping me with my ports, seems to think servers are exclusively used for distributing software and media. We're talking personal music streaming services. So not only do I feel like I'm being "finger wagged" by my ISP, they didn't even attempt to help me figure out what's going on with the ports. I've heard of horror stories before in regards to ISPs and ports, but never found myself caught in one. They seem less concerned about helping me figure out why my ports aren't open, and more concerned with lecturing me over distributing content online. I've written back to that employee, explaining that distribution servers and personal streaming servers are completely different things, and that my need of having these ports opened extends beyond the usage of servers. No reply yet though. Has anyone handled a situation like this in the past and has advice for me? I'm on the wait for Starlink and I have no other options.
But I feel like my ISP is gaslighting me. I've called them and talked to them, and a representative said that the ports are closed as a precaution to the customers. They had me write an email to another employee to have them opened. That employee replies and tells me that they haven't closed the ports. Not just that, but they begin lecturing me on the Acceptable Use. "I'm pasting a link to our acceptable use policy in regards to creating/running servers which we do not allow." - I go to the link, and it's an acceptable use policy that is copied from someone's elses website and describes someone else's business. The name of the ISP is nowhere to be found in this acceptable use policy. Completely nuts. And the section in regards to running servers? "Not allowed: Create or maintain a software download or distribution server or site created for the purpose of distribution of software products, music, movies or other content."
So now I'm given the impression that this person who works at the ISP and is in charge of helping me with my ports, seems to think servers are exclusively used for distributing software and media. We're talking personal music streaming services. So not only do I feel like I'm being "finger wagged" by my ISP, they didn't even attempt to help me figure out what's going on with the ports. I've heard of horror stories before in regards to ISPs and ports, but never found myself caught in one. They seem less concerned about helping me figure out why my ports aren't open, and more concerned with lecturing me over distributing content online. I've written back to that employee, explaining that distribution servers and personal streaming servers are completely different things, and that my need of having these ports opened extends beyond the usage of servers. No reply yet though. Has anyone handled a situation like this in the past and has advice for me? I'm on the wait for Starlink and I have no other options.