A friend of mine is having a problem with someone accessing her pc. I have tried everything I know (which is not much) to help her. We have reformatted, changed ip addresses, changed a lot of the security settings on the pc, I made sure the router settings were secure (it's not wireless), she was cleaned out by some Norton tech (they have a guaranteed service that is supposed to clean out your pc). Last night I was trying to get a new ip address (this is after Norton did their thing) for her and the hacker followed. I had released the ip on the router and I still saw the mouse move, I put the modem in sleep mode, which I thought would kill the connection, and they were still able to access the pc. Aside from reformatting again and changing providers, what can I do? This is way beyond my abilities.