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lung-butter
n00b
- Joined
- Jun 30, 2004
- Messages
- 6
So I bought a stick of ram from NewEgg.com and had to RMA it because it was flakey... I sent it back and they are going to keep it, AND keep my money. Here is the letter I wrote to them:
.....................................
Hi, here is the problem:
I ordered a ram stick Model#: CMX512-2700C2PT on Invoice #xxxx (Sales Order Number:xxxx)
After about a week of receiving it, I determined it to be defective, and obtained an RMA number for it, and sent it back in for exchange. My RMA number is xxxx.
After over a week of sending it back to you, I didn't hear anything concerning my exchange, so I called your 800 customer support number. I was told that the serial number on the item I sent in for RMA did not match the serial number on the item you sent me originally. To my astonishment, I was basically told I was at fault and was SOL.
Here is what I believe has happened. Instead of sending me Model #CMX512-2700C2PT, NewEgg sent me Model #CMX512-2700C2. These are the exact same memory sticks except the PT (Stands for Platinum) item has a platinum silver heat spreader, and the non-PT item has a black heat spreader. I recall the stick you sent me had a black heat spreader, although I didn't realize it was not what I ordered at the time.
Here is how we can PROVE the situation: Simply compare the serial number of the item you scanned and shipped out to me with the Model number it belongs to. You will find that it belongs to Model #CMX512-2700C2, which does NOT match the Model number on my invoice. YOU SENT ME THE WRONG MEMORY STICK!
I have been without the RAM that I paid in full to you now since June 21st 2004. I have spent far too much of my time figuring out YOUR mistake. I would like you to expedite shipping on the correct item that I paid for. This was a huge error on NewEgg's part, not just for the item mix-up, but for the lack of investigation on the matter. I, the customer, had to figure out where you screwed up just so I wouldn't be ripped off, screwed out of my hard earned $126.00 with nothing to show for it but a slap in the face and a few snide remarks from your customer service.
(On another possibility... track the serial number of the ram stick I sent back to you and see where it should be. You may find that your computer tells you it was never even shipped to me and should still be in your storage somewhere.)
..................................
So anyway, I sit here writing this still with no Ram stick and no $126.00. I sent them the same ram they sent me... could not possibly have been a mistake on my end... I only had 3 sticks in my house, 2 256mb sticks, and the 512mb stick I sent back... and I have the 2 256meg sticks in my system right now. WOW DID THEY SCREW ME UP THE ARSE!
What can I do about this??
.....................................
Hi, here is the problem:
I ordered a ram stick Model#: CMX512-2700C2PT on Invoice #xxxx (Sales Order Number:xxxx)
After about a week of receiving it, I determined it to be defective, and obtained an RMA number for it, and sent it back in for exchange. My RMA number is xxxx.
After over a week of sending it back to you, I didn't hear anything concerning my exchange, so I called your 800 customer support number. I was told that the serial number on the item I sent in for RMA did not match the serial number on the item you sent me originally. To my astonishment, I was basically told I was at fault and was SOL.
Here is what I believe has happened. Instead of sending me Model #CMX512-2700C2PT, NewEgg sent me Model #CMX512-2700C2. These are the exact same memory sticks except the PT (Stands for Platinum) item has a platinum silver heat spreader, and the non-PT item has a black heat spreader. I recall the stick you sent me had a black heat spreader, although I didn't realize it was not what I ordered at the time.
Here is how we can PROVE the situation: Simply compare the serial number of the item you scanned and shipped out to me with the Model number it belongs to. You will find that it belongs to Model #CMX512-2700C2, which does NOT match the Model number on my invoice. YOU SENT ME THE WRONG MEMORY STICK!
I have been without the RAM that I paid in full to you now since June 21st 2004. I have spent far too much of my time figuring out YOUR mistake. I would like you to expedite shipping on the correct item that I paid for. This was a huge error on NewEgg's part, not just for the item mix-up, but for the lack of investigation on the matter. I, the customer, had to figure out where you screwed up just so I wouldn't be ripped off, screwed out of my hard earned $126.00 with nothing to show for it but a slap in the face and a few snide remarks from your customer service.
(On another possibility... track the serial number of the ram stick I sent back to you and see where it should be. You may find that your computer tells you it was never even shipped to me and should still be in your storage somewhere.)
..................................
So anyway, I sit here writing this still with no Ram stick and no $126.00. I sent them the same ram they sent me... could not possibly have been a mistake on my end... I only had 3 sticks in my house, 2 256mb sticks, and the 512mb stick I sent back... and I have the 2 256meg sticks in my system right now. WOW DID THEY SCREW ME UP THE ARSE!
What can I do about this??
