Thanks I appreciate it! It's W11 installed on a pc for W8. I ended up suggesting she just use Rufus and it had the option to do that for her basically. I had not heard of that method before but thanks for the information.
The laptop is already running Windows 11, and in trying to do a clean install of it my girlfriend gets the "doesn't meet system requirements" problem. I can't do it myself and just had her use the typical Windows 11 installer, which doesn't work...