and make sure you fully submit the ticket and get a 12 digit confirmation number. if you don't get one then you didn't subit the ticket correctly. (after clicking submit you also have to click Finish)
I love RO personally, its very hard at first and you will get frustrated, its hard to kill people and you will get killed a lot but once you get the hang of it the game is great, very immersive and intense. I love the tank maps, some people don't, some do. There is no crosshair, the weapons are...
i've never seen anything like that before. have you installed any custom CSS content that was an .exe file or contained .dll files? i don't know that just looks suspicious to me.
Post a screenshot of the error. When you say reinstalled CS do you mean you right clicked it on your steam games menu and hit remove, or did you actually go and delete the gcf files and game folders? Try deleting your config also.