Windows 11 Upgrade Hanging in a way I have never seen before

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KarsusTG

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I have the family pretty standardized across the board with Surface Pro 7's and their weird proprietary docks (we run several businesses from our home so this has been great for me tbh!)

Well, it was inevitable, yesterday someone clicked on the windows 11 update and unfortunately it did not go well. It updated and rebooted to a black screen. The mouse was present and you could get to task manager but nothing else.

Before I could stop them they did the 10 second hard power off and the computer booted back into windows 10 and they went back to work. This morning however, they were greeted by a blue screen of Updates are underway 100% complete. The problem is that screen has been there for hours, just spinning. There is no response to anything here, it is well and truly stuck.

So here is the part I have not seen before. I said screw it and I did the 10 second hard power off and to my surprise, it wouldn't turn off... The screen flashes black for a split second and then right back to the blue screen. I have done this several times with the same result. Windows simply will not allow the device to power off... The mouse icon moves with the touchpad, but it will not respond to any other input.

So I guess I am stuck waiting for the battery to die? lol
 
looks like. IF im understanding MS correctly, on those units that key combo does a soft power off and then a reboot, not sure how to actually power it off. so yup, wait for a drain i guess. or try doing the upgrade again via usb?
 
pendragon1 said:
looks like. IF im understanding MS correctly, on those units that key combo does a soft power off and then a reboot, not sure how to actually power it off. so yup, wait for a drain i guess. or try doing the upgrade again via usb?
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Yup, finally died, sorta since it goes to sleep before it dies completely. But got it to reboot and right into windows 11. Crazy
 
KarsusTG said:
Yup, finally died, sorta since it goes to sleep before it dies completely. But got it to reboot and right into windows 11. Crazy
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nice. ive had both 10 and 11 do that 100% thing before. i just watch the hdd activity, its its not workin, i reboot. kinda hard on a surface though...
 
pendragon1 said:
nice. ive had both 10 and 11 do that 100% thing before. i just watch the hdd activity, its its not workin, i reboot. kinda hard on a surface though...
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It does make me wonder if the horror stories of these upgrades is less overblown than I thought. Sample size of one and all that, but still. This was Microsoft's dedicated device operating in its target environment predominantly running Microsoft apps....
 
KarsusTG said:
It does make me wonder if the horror stories of these upgrades is less overblown than I thought. Sample size of one and all that, but still. This was Microsoft's dedicated device operating in its target environment predominantly running Microsoft apps....
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who knows. ive seen all sort of 3rd part apps cause update issues over the years but ive also seen plain installs crap the bed.
 
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