Viper87227
Fully [H]
- Joined
- Jun 2, 2004
- Messages
- 18,017
Earlier this year, one of my two Gigabyte 560 Ti's developed a defect. Several games would hard crash my system at stock clocks, I had to underclock one GPU to get it operational. After some troubleshooting with Gigabyte tech support, they advised me to RMA. Here's what has happened so far...
March 27th - I filed for an RMA request with Gigabyte. E-mail said wait 2 business days and I should get an RMA approval e-mail with an RMA number. This never happened.
April 4th - Reopened my support ticket to find out why I never got a notice that my RMA was approved. The following day an RMA number was issued in the support ticket.
April 11th - Card received by Gigabyte
April 18th - Tracking number received for replacement card, received April 26th.
I received back the same card I sent in, not a refurbished replacement. I threw the card in, and noticed right off the bat that it was running much hotter than it should. Checked it out, one of the two fans on the GPU was not spinning. Great. I swapped it into the bottom slot so it would run cool enough to at least use it, and can confirm that they did at least appear to fix my problem, as the card was otherwise operating fine, just too hot.
April 26th - Reopened my support ticket again, explaining the problem, and asking for clarification of the services performed. The agent told me the notes indicated that "several chips on the card had been replaced"... We went back and fourth while the agent confirmed it was not a software issue, and then on 4/28, he advised my to contact a certain e-mail address about being shipped a replacement heatsink.
May 3rd (today) - Received the replacement heatsink, switched everything out, bottom fan still is dead. This tells me that if Gigabyte really did replace some components on the PCB, they fucked up the connection to power the fans in the process.
So, I've opened my ticket again, but in the mean time, I'm wondering what others would expect out of Gigabyte at this point. I'm over a month into this process by now, and I'm well tired of it. Technically, the card does work. It runs a little warm, but within an acceptable temperature range (around 80C load). I could probably just throw in the towel and keep using it, but my concern is that when it's time to upgrade, this will significantly hurt the value of this video card. Another option is an aftermarket cooler, but I shouldn't have to. Before all this started, the card ran at 65-70C under load. So, again, it's costing me money just to get back to the start. Think I'd get anywhere asking Gigabyte to foot the bill for an aftermarket cooler? Or do I just RMA the card again? If so, is it far to ask that all shipping costs be covered by Gigabyte (and expedited) since this is their error? Should I ask for an advance replacement?
So... while I wait for an answer from tech support on what they think is going on, please weigh in on how you would act in my situation.
March 27th - I filed for an RMA request with Gigabyte. E-mail said wait 2 business days and I should get an RMA approval e-mail with an RMA number. This never happened.
April 4th - Reopened my support ticket to find out why I never got a notice that my RMA was approved. The following day an RMA number was issued in the support ticket.
April 11th - Card received by Gigabyte
April 18th - Tracking number received for replacement card, received April 26th.
I received back the same card I sent in, not a refurbished replacement. I threw the card in, and noticed right off the bat that it was running much hotter than it should. Checked it out, one of the two fans on the GPU was not spinning. Great. I swapped it into the bottom slot so it would run cool enough to at least use it, and can confirm that they did at least appear to fix my problem, as the card was otherwise operating fine, just too hot.
April 26th - Reopened my support ticket again, explaining the problem, and asking for clarification of the services performed. The agent told me the notes indicated that "several chips on the card had been replaced"... We went back and fourth while the agent confirmed it was not a software issue, and then on 4/28, he advised my to contact a certain e-mail address about being shipped a replacement heatsink.
May 3rd (today) - Received the replacement heatsink, switched everything out, bottom fan still is dead. This tells me that if Gigabyte really did replace some components on the PCB, they fucked up the connection to power the fans in the process.
So, I've opened my ticket again, but in the mean time, I'm wondering what others would expect out of Gigabyte at this point. I'm over a month into this process by now, and I'm well tired of it. Technically, the card does work. It runs a little warm, but within an acceptable temperature range (around 80C load). I could probably just throw in the towel and keep using it, but my concern is that when it's time to upgrade, this will significantly hurt the value of this video card. Another option is an aftermarket cooler, but I shouldn't have to. Before all this started, the card ran at 65-70C under load. So, again, it's costing me money just to get back to the start. Think I'd get anywhere asking Gigabyte to foot the bill for an aftermarket cooler? Or do I just RMA the card again? If so, is it far to ask that all shipping costs be covered by Gigabyte (and expedited) since this is their error? Should I ask for an advance replacement?
So... while I wait for an answer from tech support on what they think is going on, please weigh in on how you would act in my situation.