Corporal79
Gawd
- Joined
- Oct 28, 2004
- Messages
- 889
Is anyone currently using or know of any kind of software that could be used as a notification for members of a NOC team so they know if there was an issue or outage overnight. It seems that when my team of engineers emails updates and notifications they NOC team looks over them and have called customers reporting an outage that was taken care of or currently being worked on. I know that could be fixed with training of the NOC dudes but I was thinking that since there are 5 large LCD's up in their area we could utilize one screen for this. The NOC is not staffed 24/7 so there is no morning brief from any overnight staff.
Initially i thought something like twitter could keep them up to date but if there was a long term outage or issue it would get buried by current and adding more tweets.
I know [H] is good so , whatcha got?
Initially i thought something like twitter could keep them up to date but if there was a long term outage or issue it would get buried by current and adding more tweets.
I know [H] is good so , whatcha got?